Wednesday, August 25, 2010

Dear Häagen Dazs,



You have broken my heart.  So in an attempt to gain some insight on your reasoning behind changing your cookie dough recipe and using milk from cows injected with rBGH, I wrote you a letter:

















(Original letter was in an online email form)


Dear Häagen Dazs,

When did you change your cookie dough recipe?  It tastes weird.  I have been forced to switch brands because of your (just recently) sub par cookie dough and also your insistence on using rBGH tainted milk in your products.

And don't send me any more coupons.  I won't use them.

Sincerely,
Lola


From: "haagen-dazs@casupport.com" To: "lolawants1117@gmail.com" <lolawants1117@gmail.com>Sent: Fri, August 20, 2010 3:37:29 PMSubject: Response from Haagen Dazs Case ID: 2355698

Dear Ms. Brewer,

Thank you for contacting us at Häagen-Dazs.

Please be assured that we have not changed the formulation of our Chocolate Chip Cookie Dough Ice Cream.

Also, recombinant Bovine Somatotropin increases a cow's milk output by supplementing the animal's own natural rBST hormone. Extensive FDA study has shown that milk from treated cows has the same nutritional value and composition as milk from untreated cows. The decision to feed this supplement is made by the farmer and cannot be independently verified, since there is no method of differentiating between the hormone fed as a supplement and the hormone produced naturally by the cow.

Questions or concerns regarding the use of rBST can be addressed directly to the FDA. The agency responsible for the approval is the Center for Veterinary Medicine at:

Center for Veterinary Medicine
Communications Staff (CVM)
Food and Drug Administration
7519 Standish Place
HFV-12
Rockville, MD 20855
240-276-9300
Email: CVMHomeP@cvm.fda.gov

Thank you for taking the time to contact our company.

Sincerely,
Nicole Richie
Consumer Response Representative
Ref # N2355698

---------------------------------------------

Dear Nicole Richie,
 
First of all, (!!!). I grew up listening to your father's albums! I'm a huge fan.

Also, what does Häagen Dazs have to say about rBGH being approved by the FDA when Michael R. Taylor was Deputy Commissioner of Policy. Mr. Taylor, was an attorney at King & Spaulding, Monsanto's (creators of rBGH) law firm and later became their vice president and chief lobbyist. Doesn't that seem a bit biased?

Sincerely,
Lola

P.S. Having eaten Häagen Dazs' Cookie Dough for YEARS, I know what the old cookie dough tasted like. The newer recipe now tastes like you're substituting with cheaper ingredients or (for the love of God) margarine!!! The texture is completely different.

P.P.S. This article is what spawned the email and ultimately caused the brand switch. Hopefully you guys can find a way to keep this dangerous hormone out of your products in the future. Until then, I think I'll stick with Ben & Jerry's. Milk & Cookies, specifically. Have you tried it? It's amazing. All brand loyalty aside, you really should try it.

....................................................................................................................

I haven't heard back from Nicole Richie yet.  Maybe she's re-checking her facts.  Or maybe, as a friend suggested, she lost my contact info.  My next letter:


Hello...?

Is it me you're looking for?  Because I wonder where you are...  and I wonder what you do.  Are you somewhere feeling lonely?

L

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